home / WordPress services / WordPress support and maintenance
-
WordPress support and maintenance services – ensuring your site is performing at its best
WordPress support and maintenance packages from an expert team with more than two decades of experience
-
WordPress support: what we offer
With our flexible and cost-effective WordPress support and maintenance plans, you can ensure your site is always up-to-date and performing optimally.
With over 20 years of expertise in WordPress maintenance, support, and development, Pedalo provides a comprehensive range of WordPress services. As a trusted WordPress agency, we’ve partnered with hundreds of organisations across the commercial, charity, and not-for-profit sectors to achieve outstanding results.
-
WordPress core, plugin & theme updates
We want your website to stay as up-to-date as possible. With that in mind, we offer either weekly automated WordPress Core, Plugin and theme updates, or manual updates based on a frequency of your choice, so you can rest assured that the site secure and performing well at all times.
-
WordPress error fixes
Issues can arise on a WordPress site due to HTTP and PHP coding and rendering issues, MySQL database issues, and JavaScript errors. We can troubleshoot and quickly fix any issues and errors that may arise so that your sites’ performance isn’t affected.
-
Security monitoring & protection
Here at Pedalo, we keep an eye on the traffic types coming to your website and monitor any suspicious activity to help protect against any threats or attacks.
-
Flexible WordPress hosting options
Our range of Shared and Virtual Private Server packages are tailored to meet all your hosting needs, offering daily backups, real-time malware protection, uptime monitoring, and swift issue resolution.
-
Regular website backups
All our hosting packages come with daily site backups to ensure that your site installation can be rolled back quickly should the worst ever happen.
-
Expert technical support & assistance
We offer flexible payment options, including Pay-As-You-Go support and discounted retainers, providing expert WordPress assistance with minimal hassle and cost.
-
WordPress development & design
Our skilled WordPress development team is here to create bespoke solutions tailored to your website and business requirements. From crafting custom plugins to designing exceptional front-end experiences, we harness WordPress’s powerful content management features to deliver outstanding results.
-
WordPress training
Our WordPress training sessions equip client teams with the skills to manage content efficiently, utilise advanced features, and maintain site security. This ensures streamlined workflows, enhanced user experiences, and optimal value from the platform’s capabilities.
-
Why Pedalo?
-
Everything you need
Because we provide...
everything you needWe cater to all your WordPress needs, offering regular updates, hosting, security protection, design, development, and ongoing support to ensure your site consistently delivers outstanding results.
Tailored to youBecause we create...
a tailored service just for youWe take the time to understand your organisation and tailor our services to your needs. We provide a cost effective service, with the benefits and passion of an in-house team, along with the honed expertise and focus of an agency.
Technical expertiseBecause we deliver...
technical WordPress expertiseAs WordPress experts with over two decades of experience, we offer a flexible service that makes fixing bugs, enhancing performance, or implementing other technical changes to your site quick, easy, and hassle-free.
Simple & cost-effectiveBecause we offer...
a simple & cost-effective serviceWe provide highly flexible WordPress support options, with a choice between contract-free Pay-As-You-Go plans or retainers. We’ll keep you updated on progress and time usage, ensuring full transparency and control over your development requirements.
-
Our team will take care of all your WordPress site’s updates, support, and development needs seamlessly, ensuring minimal disruption to your daily operations. We’ll keep you informed every step of the way with detailed progress reports. Thanks to our award-winning approach, you can rely on us to ensure your WordPress site performs at its best.
-
Some of our happy WordPress clients:
-
Liz Earle WellbeingLiz Earle Wellbeing
Since 2022, we’ve worked with Liz Earle Wellbeing to enhance overall site performance and page speed, quickly resolving issues during the onboarding phase, ensuring GDPR compliance, and improving functionality. We also redesigned the site, refining user journeys and focusing on affiliate content to match the client's latest strategic goals.
British Science AssociationBritish Science AssociationWe collaborate with the BSA across multiple sites, providing comprehensive services, including regular WordPress maintenance and support services, frequent redesigns, and ongoing feature enhancements. Since 2020, we’ve also supported their annual British Science Festival, ensuring the site is optimised for ticket sales and up-to-date with the latest event information leading up to and during the festival.
DepaulDepaulWe collaborate with Depaul across multiple sites in Europe, the UK, and Ireland, providing ongoing support, maintenance, and hosting, as well as managing bespoke projects for each location. Our work has included site optimisations, the replatforming of donation tools, the redesign of all their online assets and websites, and the planning and implementation of UX and Information Architecture enhancements.
Mind GymMind GymSince 2020, we have been partnering with Mind Gym, a leading organisational transformation consultancy, to provide ongoing maintenance and support across multiple sites. Our work has included enhancing their server infrastructure, resolving PCI certification challenges, and conducting Penetration Testing to ensure their sites remain secure, resilient, and fully compliant.
CavellCavellSince 2018, we have provided Cavell with support, maintenance, design, development, and consultancy services. Our work includes rebranding, merging two sites into a unified platform, designing their donation funnel, enhancing content templates, and ensuring GDPR compliance. We have also trained and supported their team to maximise their online presence.
-
Working with Pedalo was a pleasure. At every stage of the process, we were able to enjoy a constructive two-way dialogue that enabled the project to proceed smoothly and on time. I would wholeheartedly recommend Pedalo to any organisation.
Barts Guild – St Bartholomew’s Hospital
-
How we work
-
Straightforward onboarding processStraightforward onboarding process
We'll discuss your website with you and handle the full setup, including an initial discovery session, development environment setup, an optional technical WordPress audit, roadmap planning, and defining future goals and priorities.
Ongoing WordPress maintenanceOngoing WordPress maintenanceWe'll keep your WordPress site running smoothly with ongoing maintenance, including regular software updates, continuous security monitoring and protection, daily backups, and proactive recommendations with regular check-ins.
Easy access to our team when you need itEasy access to our team when you need itSubmit a ticket, send us an email, or give us a call, and our team will jump into action to support your WordPress needs—fixing bugs, adding features, improving design, resolving performance issues, and even providing WordPress training to keep your team in control.
Flexible Pay-As-You-Go and ongoing retainersFlexible Pay-As-You-Go and ongoing retainersEnjoy contract-free support with our flexible, discounted Pay-As-You-Go option, or choose an annual retainer for even better savings on WordPress support, design, and development. Each month, you'll receive a full log of completed work along with a free catch-up meeting.
Develop bespoke features for your Drupal siteCustom feature development for your WordPress siteShare your requirements, and we’ll create a brief, develop design mock-ups and prototypes, custom-code your new features in a development environment, test and refine them, and then deploy them seamlessly to your live site.
Do you need to move to new hosting?Need to move to new hosting?No problem! We offer a range of shared and VPS hosting options and will handle the migration from your current provider. We'll ensure a smooth transfer with no data loss and minimal disruption to your website.
FAQs
Why choose WordPress?
It’s an open source platform, which means that anyone can use it to create a blog or website for free. It has thousands of themes and plugins that can be used to customise your website for the functionality and design that suits you.
Because of its relatively simple structure, WordPress websites can often be produced quickly and at a lower cost than with other CMSs. It also has a straightforward backend interface which makes it easy to add and update content.
For all of these reasons, we’re big fans of WordPress and love being a specialist WordPress agency! It’s a simple, cost-effective CMS that almost anyone can use effectively.
What WordPress problems do you help with?
Whatever support you need for your WordPress website, we can help! For example:
- I want to make my WordPress site mobile-friendly
- I need help fixing a broken WordPress website
- My WordPress site has been hacked
- I need to fix a WordPress bug
- I need to improve my WordPress site’s appearance
- My WordPress site needs backing up
- I want to make my WordPress website faster
- I need WordPress hosting
Is WordPress a good CMS?
We love WordPress, and choose to use it for the Pedalo website. But it’s not just us – from CNN to Beyoncé and PlayStation to Vogue, WordPress is trusted by more than 65 million websites worldwide.
WordPress is a great CMS because it’s quick to set-up, easy to manage and simple to customise. It’s also fully compliant with W3C (World Wide Web Consortium) standards and well-optimised for SEO, so WordPress sites tend to perform well across browsers, devices and search engines.
What can you do with WordPress?
WordPress allows you to create and manage a wide variety of websites, from blogs and portfolios to business sites and e-commerce platforms. It offers a user-friendly interface that allows you to easily publish and organise content, customise the sites’ design using themes, and to extend the sites’ functionality with thousands of plugins.
It provides a range of tools for SEO optimisation, content management, and social media integration. It also supports various media types, enabling you to upload images, videos, and documents, and includes built-in features for user roles, comments, and site analytics. With its flexibility and vast community of developers, WordPress makes it easy to build and maintain websites without needing extensive coding knowledge.
How does SEO work on WordPress?
Search Engine Optimisation (SEO) is the process of optimising your website so that it’s displayed higher up on search engine results pages.
WordPress is naturally well-optimised for search engines, so simply having a WordPress site is a great start. As long as you have high-quality, relevant content, WordPress sites tend to perform well at attracting organic traffic without too much effort.
To improve your SEO further, the most important thing to do is install a WordPress SEO plugin, such as Yoast. This will show how your website appears on search engines and allow you to write specific SEO titles and meta-descriptions. This not only helps search engines understand your content but also encourages organic users to click through to your website.
How should you protect your WordPress site?
Bots are constantly active across the internet, searching for weaknesses to exploit in your site. Having adequate security protection is therefore vital to ensure your WordPress site isn’t hacked or infected with a virus.
To protect your WordPress site, it’s essential to install a high-quality security plugin such as Wordfence. This will include a firewall to block malicious traffic and security scanner to check site files and content for malware. You should also apply automatic updates for both WordPress itself and any plugins, so that any software security issues are patched as soon as possible.
Finally, it’s vital to backup your WordPress website regularly. This means making and storing a copy of your site’s files and information, so you’ll be able to get your site up and running again quickly if there’s ever a security problem. You can do this either manually or with a backup plugin, such as UpdraftPlus or BackWPup.
Why choose Pedalo for WordPress support?
From our central London office, we offer WordPress maintenance and support to clients across the UK and internationally.
We meet all of your WordPress website needs – providing regular upgrades/updates, hosting, security protection, technical development and ongoing assistance so you can rest assured your site is always delivering great results.
We take time to get to know your organisation and can either implement our WordPress maintenance services on an ad-hoc basis or as part of a long-term website maintenance strategy.
We use a simple software (Trello) on which you can log issues/requirements and where we respond, so you always know how work is progressing. With our friendly and no-jargon approach, we’re like your own in-house web team, but with greater expertise and lower cost.